CIBC’s leadership in customer experience wins two awards from The Digital Banker – zimo news


CIBC Receives Two Awards from The Digital Banker for Leadership in Customer Experience

Annual awards highlight the world’s top financial services institutions and their contributions to innovative customer experiences

Toronto, May 6, 2022 /CNW/ – CIBC Receives Two Customer Experience (CX) Leadership Awards at The Digital Banker’s 2022 Global Digital Customer Experience Banking Awards: Outstanding Digital Customer Experience, Mobile Banking and Outstanding Implementation of Team Digital Customer Experience Program for Internal Research Banks use and customer feedback to create solution-based tools and programs to improve the digital customer journey.

Digital Banker’s Digital CX Awards is the only program in the world dedicated to recognizing and evaluating innovation in digital customer experience in the financial services industry, making it the most comprehensive and competitive evaluation program in the world. Over 600 submissions from 127 banks worldwide.

“We’re focused on creating smart, easy-to-use and modern digital experiences to support our customers’ everyday banking,” said David Attar, Senior Vice President of Digital Banking and Support at CIBC. “These awards demonstrate our commitment to digital transformation and innovation at every customer touchpoint. »

CIBC provides a variety of tools and capabilities to support customers’ digital banking experience, including:

  • CIBC Insights, a mobile banking feature that provides customers with personalized and actionable advice based on their financial transactions;
  • CIBC’s artificial intelligence virtual assistant, which can help customers complete banking transactions and answer questions about everyday banking;
  • CIBC’s digital identity verification, providing fast, easy and secure onboarding services for new CIBC customers through the CIBC website or mobile banking app; and,
  • CIBC’s instant digital card replacement service is available to most customers with a CIBC personal or business credit card, and if their card is lost or stolen, customers can immediately use a replacement card that can be used for Apple Pay or Google Pay.

About CIBC

CIBC is North America’s leading financial institution with 11 million personal, commercial, public sector and institutional banking customers. In personal and business banking, commercial banking, wealth management and capital markets, CIBC provides a full range of advice, solutions and services through its leading digital banking network and branches across Canada, with offices in the United States and around the world There are offices.For the latest press releases and more information from CIBC, please visit


For more information: Davina Ramnarine, [email protected] or 416-309-7956

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